Greenhouse AFL
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Terms of Service

Please read these terms carefully before ordering — they govern your purchase and export of live plants from Indonesia.

Last updated: August 23, 2026 • Greenhouse AFL, Bogor, Indonesia • Contact: hello@greenhouseafl.web.id

These Terms of Service (“Terms”) govern your access to and use of https://greenhouseafl.web.id (the “Site”) and any purchase of plants and related services from Greenhouse AFL (“we,” “us,” or “our”), a nursery based in Bogor, West Java, Indonesia. By browsing the Site or placing an order, you agree to these Terms.

1. Eligibility & Account

You must be at least 18 years old to place an order. You agree to provide accurate, complete information at checkout (name, email, phone, shipping address) and to update it if it changes. We reserve the right to refuse service to anyone for any lawful reason.

2. Ordering & Order Acceptance

Shopping on greenhouseafl.web.id is quote-based due to volumetric live-plant shipping:

  1. You add plants to your cart and submit a quote via the Checkout page or WhatsApp.
  2. We verify stock, health, and export eligibility for your destination country and reply via WhatsApp with a final invoice including: plant price(s) + Phytosanitary Certificate (+ CITES if applicable) + DHL Express shipping.
  3. Your order is accepted only when we confirm payment in writing via WhatsApp. Browsing, adding to cart, or submitting a quote does not constitute a contract.
  4. We reserve the right to refuse or cancel any order for reasons including: plant becomes unavailable or fails quality inspection, export restriction for your country/species, suspected fraud, or pricing error. If we cancel after payment, you will receive a full refund of the amount paid.

Product images are for illustration. Unless a listing states “WYSIWYG” (What You See Is What You Get), you will receive a healthy plant of the same species, similar size and leaf count as photographed. Minor natural variations are expected.

3. Pricing — USD

All prices on the Site are displayed in United States Dollars (USD) unless otherwise stated. Prices are for the plant only and exclude shipping, phytosanitary/CITES document fees, and any import duties/taxes charged by your government on arrival. We may change prices at any time before your invoice is issued; the price in your confirmed WhatsApp invoice is the final price. If a pricing error is discovered after payment, we will contact you to confirm whether you wish to proceed at the corrected price or receive a full refund.

4. Payment — WhatsApp Invoice (Wise / PayPal / SWIFT)

Payment is not processed automatically on the Site. After you approve the final quote, we send a payment invoice via WhatsApp with one or more of the following methods:

  • Wise (preferred for international): low-fee USD transfer to our Wise account.
  • PayPal: PayPal invoice in USD (buyer covers PayPal’s transaction fee if applicable; we will state it clearly).
  • SWIFT Bank Transfer: direct wire to our Indonesian bank (buyer covers any intermediary/bank fees).

Orders are processed only after full payment is received and confirmed. For bank transfers, please send proof of transfer via WhatsApp to expedite verification. Prices are in USD; if you pay from a non-USD account, your bank/payment provider determines the exchange rate.

No cash on delivery. We do not support COD for international orders. All payments are prepaid and export documents are ordered only after payment confirmation.

5. Shipping, Documents & Export Compliance

5.1 Shipping

International shipping is via DHL Express (3–5 business days after document issuance). Full details, including packing (bare-root sphagnum), volumetric weight, tracking, and regional transit table, are in our Shipping Policy, which is incorporated into these Terms by reference.

5.2 Export Documents

Every international shipment includes a Phytosanitary Certificate (7–14 days processing by the Indonesian Agricultural Quarantine Agency) and, when required, a CITES permit (+5–7 days). We obtain these on your behalf and include the fees in your invoice.

5.3 Import Compliance — Buyer Responsibility

You are responsible for complying with your country’s import laws. Examples: USA import permit if importing >12 plants, EU phytosanitary import notification, Australia BICON/DAFF requirements. We will advise on the latest rules if you share your country and plant list via WhatsApp before ordering, but final responsibility lies with you. We cannot refund or replace if your parcel is delayed, inspected, seized, or destroyed by your customs due to missing permits, unpaid duties/taxes, incorrect address/phone, or failure to respond to a DHL/customs notice. See our Live Arrival Guarantee for what is and is not covered.

6. Delivery, Risk & Title

Risk of loss for live plants transfers to you when we hand the parcel to DHL and it is scanned as “Shipment Picked Up.” Title transfers upon delivery. Transit times are estimates, not guarantees — DHL and customs delays are outside our control. Minor leaf stress (1–2 yellowing lower leaves, slight curling, bent leaf) is normal for 3–5 day bare-root transit and does not constitute damage.

7. Live Arrival Guarantee, Cancellations & Returns

Live plants are perishable and cannot be returned for change-of-mind. Cancellations:

  • Before phyto application: full plant-price refund minus 5% handling fee.
  • After phyto/CITES issued: document fees non-refundable; remaining plant price refundable as store credit or refund.
  • After DHL pickup: cannot cancel.

Our Live Arrival Guarantee (24-hour uncut unboxing video required) describes replacement/refund for dead-on-arrival plants. That policy forms part of these Terms.

8. Plant Care Disclaimer

We provide general acclimation guidance with each shipment (bright indirect light, high humidity 70–85%, warm temperature 20–28°C, no direct sun or fertilizer for the first 7–10 days, minimal watering until roots establish). Growth outcomes depend on your environment and care; we cannot guarantee ongoing growth after successful delivery.

9. Intellectual Property

All content on the Site — including text, photographs, product images, logos, graphics, and the Greenhouse AFL brand — is owned by Greenhouse AFL or its licensors and protected by Indonesian and international copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission. You may share product links for personal, non-commercial purposes. Any unauthorized use of our plant photography or descriptions may result in a takedown request.

10. User Conduct

You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to gain unauthorized access to the Site or its servers; (c) use any automated system to scrape the Site without permission; (d) submit false or misleading information; or (e) interfere with the Site’s operation.

11. Disclaimers & Limitation of Liability

The Site and plants are provided “as is” without warranties of any kind, except as expressly stated in the Live Arrival Guarantee or required by applicable law. To the maximum extent permitted by law, Greenhouse AFL’s total liability for any claim arising from your order is limited to the amount you paid for the plant(s) in that order, excluding shipping and document fees. We are not liable for indirect, incidental, consequential, or punitive damages, including customs duties, import taxes, or loss of profits. Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g., under EU/UK/AU consumer protection where applicable).

12. Indemnification

You agree to indemnify and hold harmless Greenhouse AFL from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms, your violation of import laws, or your misuse of the Site.

13. Privacy

Your personal information is handled as described in our Privacy Policy. By using the Site or placing an order, you consent to the collection and use of your information as described there, including sharing with DHL and quarantine agencies as needed to fulfill your shipment.

14. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Indonesia. We will first attempt to resolve any dispute informally via WhatsApp/email within 30 days. If unresolved, disputes shall be submitted to the competent courts in Bogor, Indonesia. If you are a consumer in the EU/UK/Australia, you may also have rights to bring proceedings in your local courts under applicable consumer law, which are not affected by this clause.

15. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top will reflect the latest version. Your continued use of the Site or placement of a new order after changes constitutes acceptance of the updated Terms. We will notify repeat customers of material changes via WhatsApp where appropriate.

16. Contact

Questions about these Terms? Contact us:

Greenhouse AFL
Bogor, West Java, Indonesia
WhatsApp: +62 895-3430-62163
Email: hello@greenhouseafl.web.id
Site: https://greenhouseafl.web.id

Related: Shipping Policy  |  Live Arrival Guarantee  |  Privacy Policy